When viewing the order details page in the Merchant Portal, you'll notice a section called Charges.
The Charges section provides a further breakdown of all charges and refunds related to your customer's Try Before You Buy order.
Since there are a number of different charge types, and some of the represent actual charge or refund transactions while others are more information, we've provided a description of each charge type in the glossary below for your reference.
|Charge Type||When this charge type occurs||Definition||Charge or refund transaction|
|Initial Purchase||Initial checkout||Total order value (value of all items less discounts + tax + shipping)||no|
|TBYB Item||Initial checkout||Value of an individual TBYB item less discounts + tax||no|
|Upfront Item||Initial checkout||Value of individual upfront item less discounts + tax||no|
|Shipping Fee||Initial checkout||Full shipping fee charged on initial checkout||no|
|Deposit||Initial checkout||Try Before You Buy Deposit amount paid at initial checkout||no|
|Initial Payment||Initial checkout||total amount customer is charged for upon initial checkout. Should match "Pay Today" amount on checkout||yes - charge|
|Trial Expired||when trial period expires (no keep or send back decision initiated in Customer Portal)||Total amount of merchandise value in the trial period that has expired||no|
|Return||when a return decision is made in the Customer Portal||value of individual sent back item less discounts + taxes||no|
|Kept||when a keep decision is made in the Customer Portal||value of individual kept item less discounts + taxes||no|
|Refund Deposit||when a return is processed and the deposit is refunded||Refund of the deposit when an order is refunded||no|
|Payment||when a keep decision is made in the Customer Portal||Any subsequent payment made at the keep decision||yes - charge|
|Cancelled||Anytime||Total amount of the order cancelled||no|
|Restocking Fee||when a return decision is made in the Customer Portal||Fee charged to a customer if all items are returned||yes - charge|
|Adjustment||Anytime||Manual adjustment made by BC or the merchant to adjust the order amount or product amount. For instance when a merchant price matches an item after an order has been made.||no|
|Refund Upfront Product||Anytime after intial checkout||Amount returned back to the customer||no|
|Refund TBYB Product||Anytime after intial checkout||Amount returned back to the customer||no|
|Refund||Anytime after intial checkout||Amount of refund processed by the payment processor||yes - refund|
|Dropoff Expired||When the dropoff window ends||Total amount of merchandise value required to be returned. Any expired amount will be charged to the customer.||no|
|Failed Transaction||Anytime a payment is attempted on a customer payment method||Transaction error when there is an issue charging the payment method||no|