Merchants will now be able to integrate their Splitit account with Blackcart's Try Before You Buy program. This integration brings even more flexibility and convenience to the Try Before You Buy experience for both customers and merchants. Now, during the trial-in-progress stage of a Try Before You Buy order, merchants using Blackcart can offer customers the option to create a payment plan using Splitit, seamlessly linking it with their Blackcart order in the merchant portal. This feature allows support teams to save sales, and provide customers with an enhanced purchasing journey.
Linking your Splitit Account with Blackcart
Before you can offer your customers Splitit Payment plans with Blackcart, you will need to connect your Blackcart merchant portal account with your Splitit account. Step-by-step instructions below:
- From your Splitit account dashboard go to Credentials
- Copy your Username and Password
- Log in to your Blackcart Merchant Portal Account here
- Navigate to the My Store section and select the edit button on the top right
- Scroll down to the 3rd Party Keys section and paste your copied Splitit Username into the Splitit API Key field, and paste your Splitit Password into the Splitit API Password field.
- Click Save and Go Back
Creating a Payment Plan in Splitit for Blackcart orders
Merchants will need to create a Payment Plan in Splitit for the outstanding balance of the customer's Blackcart order. The outstanding balance of the order can be found by going to the Order Details page in the Blackcart Merchant Portal.
From the Order Details page, scroll down to the Payment Detail tab.
At the bottom of the Payment Detail tab, you will see the Outstanding Balance amount.
Once you’ve confirmed the Outstanding balance, go to your Splitit Dashboard and complete the following tasks:
- Select Create Plan.
- Enter the outstanding balance amount into the Total Amount Field
- We recommend also adding in your Shopify order number to the order id field for easier searching at a later date.
- Click Continue
- Select your checkout method
- For Phone Orders
- Fill out the customer information including payment information.
- Send for approval.
- For other options
- Customers will need to fill out the payment information themselves.
- Once completed, the payment plan will either be approved or declined. You can check to see the status of the plan under the Transactions section.
- For Phone Orders
- Once the plan as been approved, open the plan
- Open the plan and then select the Ship icon under the Status header. This will start the plan and will allow the approval status for when you connect the Blackcart order to the Splitit Plan.
7. After shipping the order, you can proceed to connect the Splitit plan with the order in Blackcart
Connecting the SplitIt plan with Blackcart
After creating the plan on SplitIt, navigate back to Blackcart's merchant portal and click on the order that will be converted into a payment plan order. Once you are on the order page, complete the following tasks:
- Select the "Create Payment Plan" option on the order details page. A modal will appear, prompting you to enter the SplitIt PlanID.
- Input the PlanID and click on the 'confirm' button. The PlanID can be found
An API call will be made to confirm the payment plan details and- If an approval is returned, the product status and order status will update accordingly.
- If a rejection is returned, the product status and order status will remain the same and the CS will need to process the returns as usual.
After the payment plan is confirmed, the Blackcart order will be marked as complete. The Shopify order will be added to the SplitIt tag, and the SplitIt order details. SplitIt will then be responsible for collecting the instalment payments and remitting the funds to your bank. You can find the details of the payment plan on the SplitIt dashboard and in the Shopify order notes.
Refunds
Refunds are a normal expectation for any Blackcart order. You will need to issue a refund on both Shopify and Splitit.
Complete the following tasks on Shopify:
- Access the order using the order number.
- Select refund, and mark the item(s) as returned or if it is a discount for the specific item do not mark the item(s).
- Issue refund.
- Shopify will then communicate with Blackcart so that the amount in the Blackcart system will re-adjust.
Complete the following tasks on Splitit:
- Locate plan ID.
- Issue partial refund or full refund depending on your needs.
- If partial refund, also include the amount you wish to refund.
Reverting Orders
You may encounter instances where the customer has been fully charged and wishes to be on a payment plan after the fact. You are able to continue to offer the payment plan for these orders should the customer opt in. You can use the “Refund & Create Payment Plan” action.
This particular action is only available for Completed orders.
- Access the Blackcart Merchant Portal.
- Locate the Order that has already been paid.
- Use the Actions Drop down and select Refund & Create Payment Plan.
- A modal will appear with the outstanding balance amount. Take note of this amount as you will need to create a payment plan id that matches this outstanding balance
- Navigate to your Splitit dashboard and select Create Plan.
- Enter in the Total Amount Field with the outstanding balance.
- We recommend adding in your Shopify order number into the order id field for easier searching at a later date.
- Select Phone order or preferred checkout method.
- For Phone Orders
- Take down customer information to fill out the payment information.
- Send for approval.
- For other options
- Customers will need to fill out the payment information themselves.
- Once completed, the payment plan will either approve or decline the plan.
- For Phone Orders
- If Approved, navigate to the transactions page and find the payment plan you placed.
- Open the plan and then select the Ship icon under the Status header. This will start the plan and will allow the approval status for when you connect the Blackcart order to the Splitit Plan.
- After shipping the order, you can proceed to connect the Splitit plan with Blackcart
- Navigate back to the merchant portal
- Input the Plan ID in the same modal you referenced the outstanding balance from
- Select Run Action
The order will update and prompt a successful action in the bottom right corner of the screen. The customer should expect a refund from Blackcart of the outstanding balance, and the first charge of the installment plan.
Reporting
With this new integration, we want to provide clarity regarding the changes you can expect to see in our accounting records and reporting. Here are the key details:
- Record of Payment by Splitit: When a customer's outstanding balance on a Blackcart order is paid using Splitit, it will be reflected in our accounting records. Specifically, you can find this information under the "Payment ID", "Payout ID", and "Payment Source" columns. Please note that to track the actual payments made, you will need to refer to Splitit's accounting records.
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Refunds and Payment Plan IDs: Blackcart reports will now indicate if any refunds were pulled from Splitit or Blackcart. If a refund amount was pulled from Splitit, you will find the corresponding Splitit Payment Plan ID under the "Payment ID", "Payout ID", and "Payment Source" columns.
- This is also how we will keep track of remaining balances to ensure that customers are not refunded more or less than what was directed by the merchant.