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Transactional Emails

Updated
Blackcart sends the following transactional emails during the Try Before You Buy order lifecycle.
 
Note that some of these emails are conditional depending on the decisions your customer makes during their try period.

Order Placed Email

When this email is sent: As soon as the customer has successfully completed checkout and the order has been received in your Shopify store.
 
Sender Address:no-reply@blackcart.co
Subject: Your {merchant store name} order {order number} confirmation!
 
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Order Shipped Notification Email

When this is email is sent: When all items in the order have been shipped. If order is sent in multiple shipments, customer will receive a partial order shipped notification for each shipment.
 
Sender Address:no-reply@blackcart.co
Subject: Your {merchant store name} order {order number} has shipped!
 
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Order Delivered Email

When this email is sent: When all items in the order have been delivered.
 
Sender Address: no-reply@blackcart.co
Subject: Try period starting for {merchant store name} order {order number}
 
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Try Period Reminder Email

When this email is sent: If the customer has not yet made a decision to "keep" or "send back" any items in their order within 24 hours of their try period expiring.
 
Sender Address:no-reply@blackcart.co
Subject: Reminder: 2 days left to process your {merchant store name} returns
 
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Order Receipt Email (conditional)

When this email is sent: There are several scenarios where this email will be triggered. As a rule of thumb, this email will be sent any time the customer is charged for kept TBYB items in their order. This could be either when a "keep all" decision is made, the trial period has expired with no action by the customer, or the drop-off has expired and the customer missed their drop-off deadline. Learn more about when customers are changed for their orders here.
 
Sender Address:no-reply@blackcart.co
Subject: Receipt for your {merchant store name} order {order number}
 
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Return Label Email (conditional)

When this email is sent: After the customer has completed their request to send back an item in their TBYB order.
 
Sender Address:no-reply@blackcart.co
Subject: Return label for {merchant store name} order {order number}
 
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Drop-off Reminder Email (conditional)

When this email is sent: If the customer has not yet dropped off their returns package at the post office within 24 hours of the drop-off period expiring.
 
Sender Address: no-reply@blackcart.co
Subject: 24 hours left to drop off your {merchant store name} return package
 
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Refund Processed Email (conditional)

When this email is sent: If the customer decides to send back any items during the try period and is owed a refund for either a deposit or return for paid up front items. This email will only be sent once the returned items are received and processed by the merchant.
 
Sender Address: no-reply@blackcart.co
Subject: Your refund has been processed
 
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