Blackcart gives merchants the flexibility to customize their program configuration settings based on their program goals and desired shopping behavior.
This article covers the following topics:
- How to customize your store's program configuration settings in the Merchant Portal
- Details on how each configuration setting works and best practices
How to Customize your store's Program Configurations
- Log in to your Merchant Portal account and click on the My Store section from the left menu. Note that you will need Admin user permissions in order to edit your store's configuration settings.
- From the My Store page, click on the edit icon in the top left corner
- Scroll down the page to the Settings section to edit any of the Order Configurations fields.
- Once you're done editing, scroll to the bottom of the page and click Save & Go Back
In this article, you will learn more about TBYB configuration settings and what is recommended.
- Minimum Cart Value
- Maximum TBYB Cart Value
- Minimum Item Quantity
- Maximum TBYB Item Quantity
- Restocking Fee
- Try Period Days
- Try Period Grace Days
- Drop-off Days
- Drop-off Grace Days
Minimum Cart Value
The minimum cart value ($) of all items in order for TBYB to be eligible. This is a mandatory field.
The maximum cart value, i.e. the total value ($) of all TBYB items, that can be included in a single order (before taxes and shipping). This is a mandatory field.
- Default is set to 1000
Minimum Item Quantity
The minimum number of ALL items in an order required to be eligible for TBYB. This is a mandatory field.
- Default is set to 1
- To maximize Net AOV, we recommend setting a minimum based on your current items per order.
- If the goal is to find the best fit, a minimum quantity of two is recommended.
- If the goal is to build confidence and convert new customers, start with a minimum quantity of one.
Maximum TBYB Item Quantity
The maximum number of TBYB items a customer can place in a single order. This is a mandatory field.
Once the maximum TBYB item quantity limit has been reached, the customer can still add more paid upfront items.
- Default is set to 5
- We recommend setting the maximum quantity to 2-3 times your current UPT.
Deposit feature enables you to charge your customers a deposit on their Try Before You Buy orders. The deposit is set as a refundable fixed value amount and applied on a per-order basis.
If you choose to set a deposit, the amount will be charged to the customer upon initial checkout, and the value of the deposit will be applied as a credit toward any items that are kept at the time of a decision/final purchase. If your customer returns all items in their order, or the value of items kept is less than the deposit, they will be refunded the outstanding balance of their deposit once the returned items from their order are received, inspected, and restocked at your warehouse.
- Default is set to $20
- We recommend setting the deposit amount at a value between 15-30% of your AOV.
The restocking fee enables you to reduce the financial impact of overhead costs in the event that your customer returns ALL items in their order.
The restocking fee is automatically applied as a charge to your customer in the event that they return ALL items in their order. If the customer has already paid a deposit on their order, the restocking fee will be deducted from the deposit amount refunded to the customer. Setting a restocking fee also has a positive impact on keep rates as well.
- If your overhead costs for returns are significant, we recommend setting a restocking fee.
- The general amount we recommend is between $10 and $20. This also helps encourage customers to keep at least 1 item in their order.
Note: Restocking fee is communicated to the customer during their initial checkout experience.
Trial Period Days
Trial period enables you to set a period of time that your customers will have to make "keep" or "send back" decision for any TBYB items in their order. This is set at an order level.
The Try period starts as soon as all items in an order are delivered and ends either when they make a "keep" or "send back" decision or when the "Try period" expires.
- Default is set to 5 days
Trial Period Grace Days
A period time in days added to the end of the Try Period that acts as a buffer before the Try Period technically expires. This is not communicated to your shoppers. This field cannot be modified. If you wish to change this setting please contact support for more details.
Currently the Trail Period Grace Days is set to 0 days by default. This field cannot be modified. If you wish to change this setting please contact support for more details.
The period of time in days that your customers have to drop-off returned items at the designated carrier return facility. This period starts as soon as the "send back" decision is made and ends either when the customer drops off their items at the post-office or when the drop-off period expires.
Currently, the Drop Off Days is set to 3 days. If the customer fails to drop off their returns package with the carrier before the drop off period has expired the customer will be charged for all TBYB items. Drop-off return package must be scanned with the carrier within the drop off period to avoid getting charged.
This field cannot be modified. If you wish to change this setting please contact support for more details.
Note: By default, "Drop-off Grace Days* is selected, the customer will only be charged after the grace period has expired.
Drop-off Grace Days
A period of time in days added to the end of the Drop-off Days that acts as a buffer before the drop-off period technically expires.
The purpose of grace days is to avoid additional refund transactions if the customer is a few hours to a few days late. Currently, the Drop-off Grace Days is set to 2 days. This field cannot be modified. If you wish to change this setting please contact support for more details.
Note: We charge once the drop-off days + grace days have been reached. Drop off grace days are not communicated to the customer.