Depending on the state of their order, customers attempting to return can either process their return within Blackcart's Customer Portal or be redirected to the merchant's existing returns portal:
- Returns for Try Before You Buy orders that have not yet expired are processed through Blackcart's Customer Portal
- Returns for 1) Try Before You Buy orders that have already expired or 2) returns for non-Try Before You Buy orders are redirected to the merchant's existing eCommerce returns portal
When a Try Before You Buy order trial period has expired, the customer will be charged, resulting in a fully paid order. Once the order has been fully paid, it is treated as a non-TBYB order from a merchant's store. The customer's return at this point must be processed through the merchant's existing eCommerce returns portal.
Providing the Returns URL to your existing eCommerce returns portal is a required step so Blackcart can dynamically redirect customers with fully paid orders.
Advanced (optional): Set up your returns URL as a direct link to the specific order in your current returns portal.
Depending on which returns platform you are using, Blackcart is able to deep link customers to the exact return page so that they do not need to input their order information again. This is particularly useful if you are Implementing the TBYB Returns Entry Form onto your store.
Available variables:
- {{order.id}} - this is the eCommerce platform order ID
- {{customer.email}} - this is the email address tied to the order
- {{customer.id}} - eCommerce platform customer ID
- {{customer.zip}} - this is the zipcode/postcode tied to the order
- {{order.number}} - this is the Shopify invoice ID, unique within your store
Build your Returns URL to incorporate the variables above, and Blackcart will automatically direct customers to the correct link.
Next Required Onboarding Tasks:
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