To give customers the best experience possible, Blackcart requires all returns for Try Before You Buy orders (TBYB), while in the trial period, to be routed through our Customer Portal.
Since most merchants already have a returns platform in place, the addition of Blackcart's Customer Portal means that customers will now have two different return portals for initiating returns - one for TBYB orders, and one for regular (non-TBYB) orders.
To help ensure customers go to the correct returns portal based on their order type, Blackcart provides the following returns routing solutions:
- Transactional emails (required):
With Blackcart implemented, your standard transactional emails will be automatically suppressed and replaced by Blackcart's transactional emails which include key order details and a direct link to the Blackcart Customer Portal. More about transactional emails here.
- Blackcart Returns Form (optional but highly recommended!):
The Blackcart Returns Form can be added to an existing returns webpage or if you don't have one yet, you can create a new page to host this form.
With this form embedded, customers are asked to enter in their email address and Shopify order number. Upon submission, Blackcart will verify the email and order number, and dynamically route the customer to the Blackcart Customer Portal or your existing returns portal.
- If the order is identified to be Try Before You Buy, and the Try Period is active, the customer will be routed to the Blackcart Customer Portal.
- If the order is not identified to be a Try Before You Buy order, or the Try Period has since expired, the customer will be routed to your existing returns portal.
How to implement the Blackcart Returns Lookup Form
<script id="return-form-blackcart" src="https://static.blackcart.co/js/blackcart-return-redirect-v1.0.js"></script>
Paste this code snippet onto the page where you want the returns form to show up. That's it!
To customize the look & feel of the returns form, you can add CSS elements directly to your page to affect the various elements of the form.
Advanced (optional): You can also set your returns URL to deep link directly to the specific order that the customer is looking for. Learn More.
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