Customer Support Team Resources

Checklist for preparing your CS team for launch

As you get ready to launch your Try Before You Buy program, you'll want to make sure all internal teams are fully prepared. This is especially important for your Customer Support team, since Try Before You Buy is still a relatively new concept with many shoppers and they might have more questions than normal at first.

To help, we've put together the following checklist for you to go through with your CS team ahead of launching your program.

1. Introduce your CS team to Try Before You Buy with Blackcart

   • What is Blackcart (video)

      

2. Onboard your Customer Support team to the Blackcart Merchant Portal

   • How to add Users to the Merchant Portal

   • Understanding Blackcart orders

   • Managing Orders with Order Actions

   • Merchant Portal Glossary
     
     

3. Create Content to Educate your Customers on Try Before You Buy

   • Create a dedicated Try Before You Buy Landing Page

   • Add Try Before You Buy-specific FAQs for your Customer Help Center

   • Check out our Marketing Tool Kit for tips on how to communicate your TBYB Program
     
     

4. Additional CS Team Resources:

   • Checkout FAQs

   • Fulfillment & Delivery FAQs

   • Try Period & Returns FAQs

   • How to contact Blackcart Merchant Support