Justin

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Activity overview

Latest activity by Justin
  • Justin created an article,

    Exchanges

    The current exchanges feature supports the ability for shoppers to exchange both Try Before You Buy items and upfront items for a different variant of the same product (i.e. a different colour or s...

  • Justin created an article,

    Blackcart Reports (New)

    New Reports Released 01/04/2023   Reporting data available for Blackcart orders  The payment cycle for Blackcart orders is different than a traditional order (where all payment transactions happen ...

  • Justin created an article,

    Order Charges Glossary

    When viewing the order details page in the Merchant Portal, you'll notice a section called Charges. The Charges section provides a further breakdown of all charges and refunds related to your custo...

  • Justin created an article,

    Price Adjustments and Partial Refunds

    If you need to make a price adjustment to a customer's order after it is initially placed, you can do this through our Refund and Refund Allocation workflow. A common use case for this is if a cust...

  • Justin created an article,

    Edit/Adjust Customer Details on the Merchant Portal

    How to update customer address or ban customers from using Blackcart   If you should need to edit a customer's details on Blackcart, you're able to do so using the instructions below. Most of the t...

  • Justin created an article,

    Using Google Optimize with Blackcart

    If you're using Google Optimize, you will be required to set up a vanity domain for your Blackcart checkout in order to record purchase events from Blackcart in your Google Optimize experiment resu...

  • Justin created an article,

    (Legacy) Blackcart Transactional Emails

    Blackcart released new transactional emails on March 21st, 2022. You can preview them here. In case you're still on our legacy experience, you can preview these transactional emails below.   N...

  • Justin created an article,

    Customer Support Team Resources

    Checklist for preparing your CS team for launch   As you get ready to launch your Try Before You Buy program, you'll want to make sure all internal teams are fully prepared. This is especially impo...

  • Justin created an article,

    What is Blackcart?

    Blackcart removes the uncertainty with online shopping by providing 'try before you buy' software for ecommerce merchants. Try before you buy lets shoppers try products at home without the need for...

  • Justin created an article,

    What is Try Before You Buy?

    Try Before You Buy, powered by Blackcart, is an industry-and-platform agnostic technology that empowers merchants to give their shoppers all the perks of an in-store shopping experience online. Sho...